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IndiGo airline staff members have refused a woman passenger to board a flight as they found her wearing an ‘inappropriate dress’. Co-passengers said that the women who missed her flight, was accommodated on a later flight only after she reportedly changed her trousers. Indigo confirmed the incident and said the woman was stopped on the account of a “specific dress code”, that is applicable to its employees as well as their family members, while travelling under the “staff leisure travel privileges”, which the airline offers. It said the woman was a former employee, while her sister is a current airline employee.

According to a co-passenger, Purabi Das, “While I was waiting for my connecting flight, I heard a commotion and found her (the woman passenger) crying. There were three IndiGo employees who had refused to let her board her flight. They said she was not wearing appropriate clothes.”

“Nobody raised any objection at the Doha airport. She was not indecently dressed. She was wearng a frock that ended above her knee,” added Das.

IndiGo said in an email to The Indian Express, IndiGo that the woman passenger was familiar with the policy. “We regret that an IndiGo passenger (who happens to be an ex IndiGo employee and a family member of a current employee) experienced an untoward behaviour at the Mumbai airport... As per the guidelines outlined, employees and the nominated family members are required to maintain a specific dress code, as and when they fly with the airline under the staff leisure travel privileges. Keeping in mind this policy, the Mumbai ground staff followed the protocol to brief this passenger on the dress code policy,” the airline said.

-Sumana