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As digital fraud continues to evolve in complexity, the Department of Telecommunications (DoT) has issued a nationwide warning aimed at mobile users, highlighting an increase in SIM swap frauds and deceitful phone calls. Millions of mobile users throughout India are urged to stay alert against scammers posing as representatives from SIM service providers. This advisory was communicated through the official X account (formerly Twitter) of the DoT. Users are encouraged to promptly report any suspicious communications they may receive.
One type of scam mentioned in the alert is SIM swap fraud. Recently, numerous users have reported receiving unwanted calls that try to trick them into deactivating their SIM cards. The DoT has made it clear that neither they nor the Telecom Regulatory Authority of India (TRAI), nor any telecom operators, make such calls.
Users are cautioned to refrain from engaging with any messages or calls that ask for KYC information or contain dubious links. Cybercriminals can take over users' mobile numbers by deceitfully obtaining new SIM cards through social engineering methods. Once they have access to the number, they can intercept one-time passwords (OTPs) essential for two-factor authentication in banking and online accounts, potentially leading to theft or the compromising of individuals’ digital identities.
To enhance user security, the DoT has implemented more stringent regulations regarding SIM cards. Biometric identification is now a requirement for procuring new SIMs, and SMS capabilities will be disabled for 24 hours following the activation of a new SIM. This waiting period is designed to prevent criminals from quickly accessing OTPs in the case of a SIM swap.
The DoT underscores the necessity of individual awareness.
Mobile users should never disclose personal information to strangers.
Mobile users must refrain from clicking on questionable links, especially those that appear to offer rewards or gifts.
Only trusted friends should have access to personal information shared on social media platforms.
