(Image source from: Financialexpress.com)
VinFast Auto India, the Indian branch of the renowned electric vehicle manufacturer VinFast, has announced a significant partnership with myTVS, a leading automotive service provider in the country. This collaboration is part of VinFast's commitment to improving customer experiences, as the company seeks to establish 120 extended service workshops through alliances with potential service providers, thereby enhancing its aftersales operations throughout India.
This strategic partnership not only supports the upcoming VinFast dealership and service framework but also aims to fortify the after-sales service and charging infrastructure nationwide. This ensures that customers have access to convenient maintenance and support as VinFast accelerates its expansion in the Indian electric vehicle sector.
Through this collaboration, myTVS will provide extensive service coverage for VinFast customers across India. The focus is on delivering top-notch service quality via workshops equipped with authentic parts, cutting-edge diagnostic and repair tools, and skilled technical staff. In remarks regarding the partnership, Mr. Pham Sanh Chau, CEO of VinFast Asia, stated, "At VinFast, our dedication to excellence is steadfast, encompassing high-quality vehicles, fair pricing, and outstanding after-sales policies. This partnership with myTVS to expand our comprehensive after-sales network underscores our long-term investment in the Indian market and our commitment to customer satisfaction. By building this strong service framework, we not only support India’s shift towards sustainable transportation but also cultivate lasting relationships with our customers based on trust, reliability, and superior service standards."
During the announcement, Mr. Natarajan Srinivasan, CEO of myTVS, remarked, "We extend our congratulations to VinFast as they introduce their innovative electric vehicles to India, and we are thrilled to collaborate with them. We believe this unique partnership will empower VinFast's growth, supported by our technology-driven after-sales service platform. This relationship also affirms myTVS's business model of creating and delivering a high-quality, accessible, transparent, and digitally enabled post-market service system to support the aspirations of India’s automotive industry."
