Over 150 Singapore-Bound Passengers Stranded in Bengaluru for 14 Hours After Hoax Security AlarmApril 23, 2019 17:23
(Image source from: The New Minute)
A false security alarm at Bengaluru airport raised by one of the passengers left more than 150 people, scheduled to travel to Singapore, stranded at Bengaluru airport for around 14 hours on Tuesday.
Run by budget airline, Scoot TR573 was scheduled to depart for Singapore from Bengaluru at 1.20 a.m. on Tuesday.
The flight was delayed slightly and at 1.48 a.m., when the flight was just about to depart, a passenger reportedly raised an alarm, claiming he has spotted a gun in one cabin luggage. Kempegowda International Airport officials confirmed the incident.
In a statement, the airport said, “A hoax security threat was made at 0148 hrs on April 23, 2019, relating to Scoot Airlines Flight TR573 (BLR - SIN). Standard security protocols and procedures were followed and no suspicious items found. A passenger was de-boarded from the flight by the CISF. The remaining passengers and baggage were also de-boarded and rescreened for security and immigration clearance.”
The flight will now depart at 4.20 p.m. because the airline had to arrange for a fresh crew for the flight, as the existing crew had already exceeded their flight time limits, due to the extended security checks.
The statement added, “A replacement aircraft and crew are being flown into Bangalore. The flight is now scheduled to depart Bengaluru to Singapore at 1620 hrs on April 23, 2019. Meanwhile, food and refreshments have been organized. During this time, there was no impact on operations at the Airport. At Bengaluru Airport, we treat all security threats very seriously and work in coordination with security agencies to ensure the safety of our passengers.”
An airline spokesperson said, "Due to a verbal security threat, a passenger had to be removed from the flight by airport security. All passengers were required to undergo security screening and immigration clearance again, and no suspicious items were found. As a result of the additional security procedures, flight time limits of the operating crew were exceeded.”
A passenger took it to Twitter complaining about the airline saying:, “@flyscoot about 170 passengers are stuck in Bengaluru airport for TR573 since 1 am today. Response from your ground staff is extremely pathetic. The manager has no moral responsibility to even come and meet the passengers and hear the grievances. Today you've lost a loyal customer.”
Likewise, many passengers too took to social media to complain against the airline for lack of adequate communication.
By Sowmya Sangam